Our Cancellation or Reschedule Policy 

1. We offer refunds under the following circumstances:

- If the service was provided with an unacceptable level of care and skill, e.g. when no tutor was present at a class.
- If the service was not delivered within a reasonable time and no agreed end date was set e.g. when a class was canceled without offering an alternative date.
- If the service is unfit for its intended purpose.
 
We do not provide refunds when:
- the customer changed their mind
- the customer insisted on receiving the service in a specific manner, contrary to the provider’s recommendation
- the customer had an issue with the service that was beyond the provider's control
- the customer did not clearly communicate their requirements to the provider
 
In practical terms this means 
- We do not offer refunds for any circumstances related to a communicable disease pandemic or epidemic, including Covid-19.
- The maximum refund per person will not exceed the amount paid for that person’s portion of the booking.
- If your booking is canceled, postponed, or cannot be fulfilled by SGC Art Studio, please contact our Customer Service team directly for guidance on your refund.
 
Please be aware that when you book a session for a specific time and date, it is crucial that you are able to attend as scheduled. The session cannot be automatically transferred to alternative times or dates if you are unable to attend the originally booked session. Changes in availability after booking do not typically qualify for a refund.
 
However, we recognise that unforeseen circumstances may arise. You may request to reschedule to another time and date, noting specific deadlines and any applicable cancellation or rescheduling fees detailed in the following section under Exceptional Circumstances.
 
Additionally, when you book a pottery-making workshop, it is important to understand that this does not guarantee the final outcome of a pottery item. Occasionally, items may experience breakage or damage during the firing process, and glaze results can be unpredictable. SGC Studio is not liable for such outcomes, and refunds will not be issued in these cases. As a goodwill gesture, we may offer you a Clay at Home kit so that you can recreate and have fired an item of your choice.
 
 
2. Cancellation or Rescheduling policy
Please note that all communications must be exclusively conducted through EMAIL. We do not accept messages via text, Instagram comments, unclear phone calls, or courier pigeons. Our staff is available from Monday to Friday, 10 AM to 5 PM, and responses may be delayed outside these hours.
 
One-off classes. 
72 hours prior to your class. 
 
You must notify us at least 72 hours prior to your scheduled class if you wish to reschedule. Each booking can be rescheduled once, with groups of 4 or more requiring an additional week's notice. Notifications must be sent via EMAIL before the specified timeframe.
Within 72 hours of your class, up to 12 hours before your class. 
Within the 72-hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to reschedule your class or issue a refund with a cancellation fee of 50% of your ticket price.
All notice must be given via EMAIL. 
 
Within 12 hours of your class. 
We cannot advertise or resell tickets on short notice. As a result, a 100% cancellation fee will be applied, and no credit or voucher will be issued. You are welcome to sell or give away your tickets without informing us; the new participants can use your name to attend the same session.
 
Courses
Rescheduling your entire course
72 hours prior to your course commencement date
You may reschedule your course 72 hours before the commencement date. You may reschedule your course once only.  Notice must be given before this timeframe via EMAIL. 
Within 72 hours of your class, up to 12 hours before your course commencement date
Within the 72-hour window, we recognise that there may be exceptional circumstances, such as severe illness, where we may be able to issue a refund less a 50% cancellation fee. In the first instance we will provide you with a 50% rebooking code so you can book in faster, but you may request a refund with a 50% cancellation fee.
Notice must be given before this timeframe via EMAIL. 
Within 12 hours of your class. 
There is a 100% cancellation fee that applies to rescheduling requests made within 12 hours of your class.
 
Missing a class
We do not offer make-up classes if you miss a class. You must be able to attend ALL class dates listed in your booking.
Private classes 
If you need to cancel within the 7-day window up to 12 hours before your class due to exceptional circumstances, such as severe illness, we can provide a refund minus a 50% cancellation fee per guest. However, cancellations made within 12 hours of the class will incur a 100% cancellation fee, with no exceptions or credits provided.
You may reschedule your class 7 days before the commencement date. You may only reschedule your class once. Notice must be given 7 days before the commencement date of your class via EMAIL. 
If you only notify us that you wish to reduce the number of people attending the class within 7 days of the commencement date, we unfortunately cannot issue you a refund. If you wish to increase the number of people attending the class, please email us at least 5 days before the commencement date of your class.
Please contact us via email if you wish to talk to us about changing the number of people attending the class.
Guests who are unable to attend the rescheduled class date will be subject to a 100% cancellation fee, which means that we cannot issue a refund if you fail to attend the rescheduled class. As we cannot reschedule a class within 72 hours of the starting time of the class, the class will proceed for the other guests as usual.
No exceptions or credits will be provided.
Please note that your deposit is non-refundable.
 

 
3.Artist Courses
As we incur high costs to run these courses, our cancellation/rescheduling policy will be different from that of the other classes. As such, we need to know the exact number of attendees beforehand. If for whatever reason you can’t attend your mastercourse, any refund requests will incur a 100% cancellation fee.  However, if we can find another student to purchase your place, we may waive this cancellation fee at our discretion. 
 
 
Photography and Media:
 
We may take photographs or videos during classes for promotional purposes. If you do not wish to be photographed or recorded, please inform us in advance.
Participants are welcome to take photos of their own work but must not disrupt the class or other participants.
 

Liability:
 
Personal Belongings: The studio is not responsible for the loss or damage of personal belongings.
 
Injuries: The studio is not liable for any injuries sustained during classes. Participants are responsible for following safety instructions.